All orders placed before noon and paid by credit card will be processed and shipped the same day (subject to product availability in the desired size), this means that your parcel will be given to the carrier you would have selected during your order. All orders received on Friday after 12pm will be processed on Monday morning.Depending on your delivery location, and receipt and confirmation of your payment, it takes:
To France / Monaco:24-48 hours with Chronopost and 3 to 5 working days with Colissimo and Mondial Relay
Outside the European Union: 5 to 15 working days depending on your location and the selected carrier. It can also depend on how quickly the local customs department processes to deliver your order.
Please note carefully that deliverie to Russia can take 1 month beacause of the Russian customs.
In case of late delivery, please contact us by phone on +377 92 05 59 15 or email at firstname.lastname@example.org. Please remember to indicate your customer number, your order number and your telephone number so that we can track your order and answer you as soon as possible. A number of events can cause delays, including: An error in the delivery address - no phone number (mandatory) – Postal strikes - customs delays...
Hermes transports your parcels in all European countries. In order to offer you competitive rates (or free delivery depending on your point of delivery), the delivery time of your package will be a little longer than if you had chosen the Chronopost delivery option.
When ordering, carefully fill in the delivery address and please indicate a correct phone number where we can reach you easily.
Chronopost and local postal operators require this statement to ensure a flawless service delivery. CHARLET / Mario BERTULLI and the transporter accept no liability for late delivery if the customer's phone number is not properly mentioned.